Astory quality checks all items before sending them off to become part of your fashion story, which is why we ask to report any damages within 2 business days of receiving your order.
We understand that some items may not always fit your narrative as you thought. We will accept returns of items in new condition and unworn within 14 days of receiving your order. After the 14 days we can only offer store credit for returns within 30 days of your original order date.
Please note, all sale items are part of your permanent fashion story and cannot be refunded.
If you have any questions please do not hesitate to reach out to us at firstname.lastname@example.org
SENDING ITEMS BACK
If you need to return an item, please email us at email@example.com and we will email you a return label. Please note, the shipping charges will be deducted from your refund amount.
REFUNDS & PROCESSING TIME
Astory will provide a full refund in the form of the original payment for all returns made within the 14 day return window. Please note, the return shipment must be shipped out within 14 days of receiving your original order. We will send you a confirmation email once your return item(s) have been received and we have conducted a quality check. Please allow for two weeks upon Astory receiving the returned item(s) for your refund to be fully processed.